Saturday, April 4, 2009

Professional Service Providers, What You Must Know about Marketing Professional Services Today


Let me be clear - what should be referred to as selling, now is called marketing by many. This is problematic because it causes them to expect too much from what are actually very indirect efforts.


Many people think that marketing - the single most important thing any of us can do to increase our business - is supposed to result in new clients.


In fact marketing's role is to put us in a position where we can sell more effectively. A well considered marketing strategy will illustrate our uniqueness, our suitability as a service provider, and it will attract people - the right people to us, but unless we are willing to ask them to buy something, it was all just a waste of time and money.


Marketing professional services effectively is an art as much as anything else. If you do it the right way, you will find a lot of takers in the market for your services. If you do it wrong you will be considered just another hype merchant whose so-called value proposition sounds remarkably like all the others.


In the good old days marketing professional services was a lot more straightforward. Your goal was to have a very strong network of friends, relatives, fellow service providers, and existing clients. Then, thanks to your wide network, you were able to get new clients through word of mouth alone.


So, you never felt the need for marketing professional services aggressively. When your inventory was low you'd attend a Rotary Club meeting, play a round of golf, attend a convention in your target industry, or take another professional advisor to lunch and get a few referrals.


However, that was before the advent of the Internet. Now, everything has changed - or has it?


The Internet has completely altered the way people do business. Earlier, a nice referral from one of your existing clients would seal the deal - converting the prospect into a new client. This is not necessarily the case today. Even with a very good referral, prospects will insist on taking at least a cursory look at your web site.


In the old days they might ask you for your brochure and they might even look at it. Now the expectation is that you have a web site - everybody does, and if you are as sharp as you want them to think you are, it will be well put together and up to date.


If you have a clunky, poorly managed web site, it will create a very bad impression of you. By now everyone knows it does not cost much or take much knowledge to have a professional looking web site, so if you don't - what does that say about you?


And if you do not have a web site at all, your chances are slim to say the least. Think about it.


A great looking web site does a brilliant job of marketing your services. It does it better than the brochures of old because there is never any out of date information on it - and new content is added regularly. Like your old brochure your web site is your brand, you can't leave it on their desk, but they can bookmark it. Here are three things you should remember while developing one.


1. The design should be professional. It should not look poorly constructed. And that's simple with about a zillion WordPress themes available - at no charge whatsoever or customized to beat the band for as much as you want to spend. That's why there is no excuse for not having a respectful looking web site


2. The content, needless to say, is the king. Potential clients won't just take a cursory look at your web site, some will actually read it, subscribe to your newsletter, and regularly read the information posted there - they want to get to know you better. Again this is too simple - people know that and if you don't have good relevant content, you lose points on the credibility scale. The better your web site copy, the better the chances of impressing your new clients.


3. Your web site should be optimized properly. To many people that means all the search engine optimization stuff we hear so much about, but that's not important. What is important is having your on-page and off-page optimization around the keyword phrases your prospective clients use when they are looking for the services you provide. The beauty of web site optimization, compared to traditional advertising and marketing, impacting marketing professional services - is that it's possible for you to puzzle out the precise terms people are using when they are looking for services like yours and then test - getting results quickly so you can make the adjustment on the fly.


Marketing professional services is very easy once you harness the power of the Internet, but it still won't put clients on the books and it won't put money in the bank.


That will come from making sales. Your Internet marketing strategy will tilt the odds in your favor and increase the number of people to choose from, so you spend your valuable time with the people you really are fired up about serving.


While the Internet has dramatically altered marketing professional services, it has not eliminated the power of referrals, the importance of attending association events, or having lunch where the successful business owners are.


Everything that worked in the past should still be done - the Internet makes it faster!



About the Author

Successful professionals are always on the lookout for ideas and resources to help them. They are also looking for creative ways of marketing their professional services. If you want to be even more successful in the future than you are today, learn more about marketing professional services and share your insights with others, visit us and join in the discussion.


Related posts:

Labels: , ,

Sunday, December 28, 2008

Website Copywriting for Time Management (and Happy Clients)

When entrepreneurs begin to enjoy business growth, they often encounter time management challenges.They feel overwhelmed as they juggle more projects, bigger jobs and more queries.

For instance, I once hired a wonderful web designer I'll call "Wendy." Wendy was just starting out so she was willing to do a lot and accept a low fee.

But I am not the only one who finds hidden treasure.Soon Wendy was juggling more clients than she could handle comfortably.And she wanted a life, too.

As a client, I became frustrated.Suddenly I couldn't phone Wendy for last-minute requests.My projects disappeared in a black hole.

What could Wendy do?If she were my copywriting client, she would let her website do the driving.She would create a page for client policies and clearly state what she needs from clients to provide great service.

Here are 3 policies Wendy (and any busy entrepreneur) needs to clarify on the website.

(1) How much notice do you need from your clients?You need notice of a new project coming in and notice of cancellations.

I asked Wendy to redesign my business card for what seemed like the millionth time."Sure," she said, "I can do this."


But when?

I wasn't her only client that week.Wendy needs to manage her client expectations.For example, she could write: "3 days notice to start a business card and 7 business days to schedule a blog theme."


For phone or live consultations, 24 to 48 hours has become the standard cancellation notice for everything from massage therapists to medical services.

Design and writing professionals need a kill fee -- an amount that will be surrendered if your client cancels mid-project.

(2) What is your turnaround time?How many business days do you need to give clients the quality work they deserve?

For my own copywriting service, I have learned to ask for 10 business days for a project where I used to quote 5 business days or less.But now I'm busier.I can't work on just one project this week.So I need to stretch out my delivery time and charge extra for rush jobs.

I have no idea how long it takes to design a website or a business card.But if the designer needs one, three or five business days, I need to know.

(3) What do you need to get started on a project for a new client?Your website should help you do away with no-fee get acquainted calls.

As you get busy, even a get-acquainted call represents an investment of time -- an opportunity cost, as accountants say.I recommend offering a paid small sample of your work.For copywriting, it's a diagnostic project.For consulting, it's a one-hour call.

My system allows clients to deduct the cost of the initial call if they move on to a bigger project.We both win if we achieve the client's goals with just the Diagnostic.And I work with clients from the first moment instead of trying to sell and close.

I've also found that I can let my website do the driving so I get fewer requests for phone calls.I recorded a couple of teleseminars so prospective clients can hear my voice.They listen as I answer questions and do one-minute makeovers on callers' websites.And after an hour or so, they feel they know me.


About the Author

And now I'd like to invite you to find out more by downloading 7 secrets of websites that really attract clients.

Get instant access at www.HookYourClients.com

From Cathy Goodwin Copy-Cat-Copywriting



Relaited Links:

Labels: , , , ,